We hope that you are delighted with every order you receive from Hello Daisi.
The information below includes details on returns standards, refunds and issues arising from damaged, wrong, or faulty items. If you require information on how to return an item, please see the relevant details at the bottom of the page.
RETURN
Please note that our face masks are non-returnable for reasons of health and safety. Returns are only applicable to wrong item or damaged item received. Damage due to wear and tear or as a result of invalid cleaning methods, are not considered faulty. Kindly provide us an evidence of the damaged or wrong item received via WhatsApp
REFUNDS
Please note, items should not be returned to us without prior notice. All return requests should be submitted through WhatsApp. Items returned to us without prior notification may not be refunded.
EXCHANGES
At this time Hello Daisi is unfortunately unable to except exchange requests
DISCLAIMERS
This is a non-medical graded face mask
COLOURS
Every effort has been made to ensure the colours of each product are displayed as accurately as possible. However, as computer models and screens may vary, we cannot guarantee that your monitor’s display of colour is completely accurate.
CANCELLATIONS
Hello Daisi is unfortunately unable to except cancellation requests after payment is made